Returns Policy

For New Zealand and other International customers please scroll down further below

 

Australia

Faulty Items or wrong item received:

Please see the below section "How to return an item", we will replace the wrong or faulty garment and send you a satchel for you to return the items and cover the cost of sending the correct garments back to you. 

If Rasaleela can't replace the faulty or wrong item(s) (for the correct style, colour, size and print) within 30 days of receiving your returns, due to non-availability of stock then we will issue an online Store Credit for the value of the item (must be redeemed within 90 days), or we can issue a refund. 

Exchanges:

We can exchange garments for another size as long as we receive the item back within 14 days of you receiving your order. (Based on tracking delivery date stamp) The garments must have their original swing tags attached and be in the same condition as received, not washed or dry cleaned or altered in any way, must not smell of perfume or smoke or show any signs of wear. Please note for exchanges the customer is responsible for the postage cost back to Rasaleela and we ask that you include a pre-paid satchel for the replacement items to be sent back to you.

Paying for Return Postage ?

If an item is faulty or is not the garment that you ordered, Rasaleela will pay for the return postage of the faulty or wrong item back to us as well as covering the replacement postage back to you.

When returning an item to exchange for a different garment or size, the customer is responsible for the postage cost back to Rasaleela and we ask that you include a pre-paid satchel for the replacement items to be sent back to you.

Refunds:

Refunds can be processed when items are returned within 14 days of you receiving your order. (Based on tracking delivery date stamp).

The garments must have their original swing tags attached and be in the same condition as received, not washed or dry cleaned or altered in any way, must not smell of perfume or smoke or show any signs of wear.

Items returned are checked by Rasaleela prior to processing the refund.

Please note:

 

Free Shipping  and Refund Returns -  Important Note:

For customers orders over $150 that qualified for free shipping.

If one or more items are returned for a refund, and the order value goes below $150, we will deduct the cost of the shipping from the refunded amount.

This is because the total sale value must be $150 or more to receive the complmentary Free Shipping offer.

Items purchased on Sale:

We will accept returns for exchanges on Sale items over $40.

Please note that we do not offer refunds for Sale Items, only exchanges or online store credits unless the item is faulty.

An online store credit must be redeemed within 90 days of being issued.

Items must be received within 14 days of the date your parcel was delivered. (Based on tracking delivery date stamp).

How to return an item?

Please complete the Product Return Form (see link further below) as soon as practical and Rasaleela will subsequently issue you with an RMA (Return ID) number for your return.

If you are returning an item that is the wrong size please select option  "Other, please supply details" 

and type:

" Wrong size, request exchange for size [ S/M/L/XL ... etc]  " 

or for a refund:

"Wrong size, request refund".

Faulty items need to be clearly described within the Product Return Form in order for us to establish what the manufacturing fault is. We will only send the replacement item(s) once we have received and checked the returned item(s).

The Customer then has 14 days to return the item from the date your parcel was delivered. (Based on tracking delivery date stamp)

It is a good idea to retain proof of posting and applying tracking to the parcel for the items that you are returning. We are not responsible for items lost or damaged in transit whilst they are being sent back to us.

If Rasaleela can't replace the item(s) (same style, colour, size and print) within 30 days of receiving your returns, due to non-availability of stock then we will issue an online Store credit for the value of the item (must be redeemed within 90 days of issue), or we will issue a refund.

The garments must have their original swing tags attached and be in the same condition as received, not washed or dry cleaned or altered in any way, must not smell of perfume or smoke or show any signs of wear.

If you know that you will be returning an item after trying it on, please do not wear it again, as items showing signs of use or wear will not be accepted.

If you are returning an item to exchange, please ensure that you include a prepaid post satchel with the item(s) that you are sending back.

Product Returns Form  (click here)

 

International Customers

Faulty Items or wrong item received:

Please see the below section "How to return an item", we will replace the wrong or faulty garment and cover the cost for you to return the items and also cover the cost of sending the correct garments back to you. 

If Rasaleela can't replace the faulty or wrong item(s) (for the correct style, colour, size and print) within 30 days of receiving your returns, due to non availability of stock then we will issue an online Store Credit for the value of the item (must be redeemed within 90 days), or we can issue a refund. 

Exchanges:

We can exchange garments for another size as long as we receive the item back within 21 days of you placing your order. The garments must have their original swing tags attached and be in the same condition as received, not washed or dry cleaned or altered in any way, must not smell of perfume or smoke or show any signs of wear. Please note that for exchanges the customer is responsible for the postage cost back to Rasaleela and that we will also charge you for the cost of shipping the replacemnt garment back to you .

Paying for Return Postage ?

If an item is faulty or is not the garment that you ordered, Rasaleela will pay for the return postage of the faulty or wrong item back to us as well as covering the replacement postage back to you.

When returning an item to exchange for a different size, the customer is responsible for the postage cost back to us and that we will also charge you for the cost of shipping the replacemnt garment back to you .

Refunds:

Refunds can be processed when items are returned within 21 days of your order being placed.

The garments must have their original swing tags attached and be in the same condition as received, not washed or dry cleaned or altered in any way, must not smell of perfume or smoke or show any signs of wear.

Items returned are checked by Rasaleela prior to processing the refund.

(Please note we refund the cost of the garment(s) only, shipping costs are are not refunded) 

Items purchased on Sale:

We will accept returns for exchanges on Sale items over $60.

Please note that we do not offer refunds for Sale Items, only exchanges or online store credits unless the item is faulty.

An online store credit must be redeemed within 90 days of being issued.

Items must be received within 21 days of your order being placed.

How to return an item?

Please complete the Product Return Form (see link further below) as soon as practical and Rasaleela will subsequently issue you with an RMA number for your return.

If you are returning an item that is the wrong size please select option  "Other, please supply details"  and type "Wrong size, request exchange" or "Wrong size, request refund".

Faulty items need to be clearly described within the Product Return Form in order for us to establish what the manufacturing fault is. We will only send the replacement item(s) once we have received and checked the returned item(s).

The Customer then has 21 days to return the item from the date the order was placed. 

It is a good idea to retain proof of posting and applying tracking to the parcel for the items that you are returning. We are not responsible for items lost or damaged in transit whilst they are being sent back to us.

If Rasaleela can't replace the item(s) (same style, colour, size and print) within 30 days of receiving your returns, due to non-availability of stock then we will issue an online Store credit for the value of the item (must be redeemed within 90 days of issue), or we will issue a refund.

The garments must have their original swing tags attached and be in the same condition as received, not washed or dry cleaned or altered in any way, must not smell of perfume or smoke or show any signs of wear.

If you know that you will be returning an item after trying it on, please do not wear it again, as items showing signs of use or wear will not be accepted.

If you are returning an item to exchange, please be aware that you will be responsible for the cost of shipping the returning item back to us and for the cost of shipping the exchange garment back to you.

Product Returns Form  (click here) 

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